N E B K C
Approved by the Commitee 07.12.2019
1 PHOTO & DOCUMENT QUALITY REQUIREMENT
The dog's picture can be the entire dog or only the head from front or 3/4 profile
Good light condition, preferably daylight
Images should be of good resolution
Accepted formats JPEG, PNG
Minimum size 300 Ko
No picture accepted taken from above
No dogs with closed eyes are accepted
No dressed dogs
No dogs with toys or stick in the mouth
Nothing written on it - no inscriptions of any type
No logos on it
No group photos
No filter accepted
No flashlight pics
No backlight pics
No blurry pics
No black & white pics
No photoshopped pics!
Documents should be scanned or pictures of very good quality are accepted. Resolution must be good and legible. All data inclusive registering numbers are reported on the new pedigree and therefore must be clearly legible.
2 ALWAYS CHECK YOUR ORDER
For a faster processing :
Check your email box «Emails sent» to see if the message is marked as sent
You must have received an automatic answering email of our services, that is the confirmation that your request has been recieved
If you have not received an automated confirmation message, please check our email address , whether it was written correctly.
Always check your SPAM box as our messages can be classed as advertising as we have a professional email address.
Always call us after sending your order if you have not received an answer.
+41 79 696 55 88 (Whatsapp free of charge)
It’s a mobile phone nr. You can call us free of charge by Whatsapp or send us a message with the date of your order and the email address from wich you have sent it.
-You will then receive a personal acknowledgement of your order by email or a Whatsapp message (in addition to our automatic confirmation email).
For payments it is mandatory to send WITH your order the proof of payment. Payment either online with Paypal or Transferwise or a copy of your wire order (a period of 2-3 days applies until the amount is credited to our account), which extends the delivery period.
- In order to speed up the processing of your order, please also indicate the reason of payment in the message section of the various payment options so that we do not have to search our accounts.
- For the whole of Europe, you will receive your pedigree within 2 - 3 weeks from the time of your order is complete and paid. After this period you will receive a refund upon request.
4 PROCESSING DELAY
From January 2020 we commit ourselves to processing your order as soon as possible.:
- Deadline for processing 1-3 weeks.
5 SUBMITTED DOCUMENTS AND DATA
a) The breeder certifies the accuracy of the information transmitted for the establishment of pedigrees or the membership request and the authenticity of the official documents submitted: official kennel license, pedigrees, registration certificate from the microchip registration company, laboratory analysis results, x-rays (with the dog's chip number & name of the veterinarian) and veterinary health scores, veterinary photo identification of your dog, certificate of examination for breeding ability and any other official document if applicable.
b) By declaring a litter, the breeder agrees to undergo a random parental DNA profiling request by us.
c) Any case of proven fraud will result in the exclusion of the club and the revocation of all previous registrations without any refund from us. In addition, the offender is exposed to a criminal complaint from us and the third party whose document has been forged.